Refund & Cancellation Policy

Last updated: 12 July 2026

This policy explains the conditions that apply to cancelling Rasfor subscriptions and to fee refunds.

1. Cancel anytime

You can cancel your subscription at any time from the billing page in your dashboard (Stripe customer portal).

No further charges are made after cancellation; you keep full access until the end of the paid period.

2. Free trial

The Starter plan includes a 14-day free trial; no credit card is required and nothing is charged during the trial.

3. Refund conditions

First purchase: a full refund is issued if you request it within 14 days of your first subscription payment.

Subsequent periods: fees for paid periods are as a rule non-refundable; your access continues until the end of the period.

Erroneous or duplicate charges are always refunded in full.

Your mandatory rights under consumer law remain unaffected.

4. How to request a refund

Simply write to the e-mail address on the Contact page with your account e-mail and the reason for your request.

Approved refunds are issued via Stripe to the original payment method and typically appear within 5–10 business days.

5. Plan changes

When upgrading or downgrading a plan, the price difference is prorated by Stripe on a daily basis; no separate refund is needed.